Can you provide references from previous clients
Yes, we would be happy to share past client references and their contact details.
Do you create a personalized care plan for each client?
Yes, we collaborate with the family to create a customized care plan that reflects the client’s specific needs, daily routines, and lifestyle. This plan is completely confidential.
What is your policy for communicating with a client and their family members?
We work closely with the client and their family, ensuring consistent communication. We prioritize quality care by providing updates through calls or in-person visits as frequently as needed.
Can clients interview potential caregivers?
Yes, we conduct a thorough selection and screening process to match caregivers with clients based on interests and preferences. Families are welcome to meet the recommended caregiver at no extra cost before deciding.
How do you handle emergencies?
In emergencies, all our home care workers follow the agency’s policy for client emergencies. They are trained to contact 911 and follow specific protocols outlined in our emergency guidelines or as directed by the client.
Do you take a deposit for services?
Yes, a deposit equal to two weeks of service is required upon signing the contract, to be applied to the first two weeks of care. Any unused portion will be refunded if services are terminated.
Does Medicare and Medicaid Insurance pay for Home Care?
No, Medicare and Medicaid typically only cover skilled home care, such as Physical Therapy, Occupational Therapy, Nursing, and Speech Therapy.
Do you accept long-term care insurance?
Yes, we accept qualified long-term care insurance. Based on the agreement with the client, we can either bill the insurance company directly or provide documentation for client reimbursement.
Can we terminate an agreement or cancel the scheduled service at any time without penalty?
The client or the agency may terminate the agreement with a two-week notice. Scheduled visits can also be canceled 24 hours in advance without penalty, though insufficient notice may result in a fee.